Return and Refund Policy

We strive to deliver high-quality custom products and ensure your satisfaction. However, in certain cases, returns and refunds may be applicable under specific conditions as outlined below.

Eligibility for Returns and Refunds

You may be eligible for a return or refund in the following cases:

  • Damaged Product: The product is received in a damaged condition.

  • Defective Product: The product is received with a manufacturing defect.

  • Incorrect Product: The product received is different from what was ordered.

  • Lost in Transit: If the product is prepaid and is confirmed lost during shipping.

Note: In all eligible cases, you must provide an unboxing video showing the issue clearly, and the video must be shared with us within 2 days of delivery.

Conditions Not Eligible for Return or Refund

We do not accept returns or offer refunds in the following cases:

  • Change of Mind: If you no longer want the product.

  • Incorrect Order by Customer: If you ordered the wrong size, color, design, or provided incorrect customization.

  • No Unboxing Video: If you fail to share the required unboxing video showing the issue.

How to Request a Return or Refund

  1. Contact us at nightowlwardrobe@gmail.com within 2 days of receiving the product.

  2. Provide your order ID, a brief description of the issue, and the unboxing video clearly showing the problem.

  3. We will assess the claim and respond within 2–3 business days with the next steps.

Refund Processing

If your return or refund is approved:

  • Refunds will be processed to the original method of payment within 5–7 business days.

  • In the case of returns, we will share return shipping details, if applicable.